Category Archives: company culture

Do you have good SOP’s?

While processing an opportunity at a Vistage meeting last week, one member asked if the company had a SOP around the process being discussed.

“What’s an SOP?” asked a Second Member.The group laughed or groaned. >

Is multi-tasking working for you?

Vistage Speaker Larry Haas spoke to my KEY group this week on Unmasking Multi-tasking. He thoroughly convinced the group through a hands on exercise that multi-tasking is not more effective for you or your customer. We probably won’t ever forget the exercise.

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Are you a crazy entrepreneur?

Reading Shoe Dog by Phil Knight, I was reminded over and over of how crazy entrepreneurs are. First off, they are trying to create something that only exists in their heads. Then, they engage others who see the vision and are committed to making it happen to help them. >

How do you stay in the conversation when it gets tense?

So, the issue is critical, the relationship is important and you totally disagree. Now what?

Having the conversational capacity and the tools to structure the discussion can create the opportunity to resolve difficult issues in new ways.

In his book, Conversational Capacity, Craig Weber describes it as staying in the sweet spot where you are both candid and curious. It takes deliberate practice to do this. Otherwise you can go into flight (shut down and minimize) or go into fight (win at all cost).

What should you practice?

Candor

  • Clearly and succinctly state your position.
  • Provide the data behind it.
  • Explain your interpretation

Curiosity

  • Hold your position as a hypothesis not the truth.
  • Test your position – what are you missing?
  • Ask for others to share their positions.

 

Will you make better decisions? Yes.

Will you maintain the relationship? Yes.

Will you have a smart team that differentiates you from the competition? Yes.

Will it take regular deliberate practice? Yes.

 

Get to it.

 

image courtesy of globalcopywriting.com

Are you a team or a family?

 

At the Vistage Executive Summit. Ben Casoncha challenged the attendees to ponder the agreement they make when they hire a new employee.

With great enthusiasm, a new addition is welcomed to the organization and within a few hours, >